Support Article

Error: Encountered more than one Circumstance Property

SA-26773

Summary



Unable to proceed after starting an interaction process due to an error.

Error Messages



Encountered more than one Circumstance Property when opening Rule Rule-HTML-Harness PEGACA-WORK!CPMPERFORM: .portalType and CPMWorkMode

Steps to Reproduce



Start an interaction process.

Root Cause



The problem is because of different circumstanced criteria in CPMHC and CS frameworks. The harness CPMPerform is circumstanced on a template and property as follows:

1. Circumstanced on Template CPMWorkMode
   Class: PegaCA-Work
   Ruleset: PegaAppCA: 07-21-01

2. Circumstanced on Property .portalType
   Class: PegaCPMHC-Work-Interaction
   Ruleset: CPMHC-UI:07-06-13

This issue was addressed in prior versions by modifying the circumstance validations.

Resolution



Apply HFix-28690.

Published August 14, 2016 - Updated August 23, 2016

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