Support Article

Error executing pzAssemblePreprocess for DisputeManagerPortalNav

SA-37942

Summary



User installed Pega Disputes and Payment Exceptions for Issuers (SDI) 7.12.

When logging in as the DisputeSysadminIssuer operator and launching the Case Manager portal, an error message appears instead of the actual user interface on the side panel on the left side.


Error Messages



pzSectionBody_1(); /* Problem executing pzAssemblePreprocess for RULE-HTML-SECTION DATA-PORTAL DISPUTEMANAGERPORTALNAV #20160912T114151.346 GMT java.lang.NullPointerException */

Steps to Reproduce

  1. Install Pega Disputes and Payment Exceptions for Issuers 7.12.
  2. Launch the Case Manager portal.

Root Cause



A defect in Pegasystems’ code or rules.

Resolution



Installing Pega Disputes and Payment Exceptions for Issuers 7.12 again has resolved the issue.

Published May 12, 2017 - Updated June 5, 2017

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