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Support Article

Error on exporting Excel file when size greater than 200 MB

SA-40039

Summary



Error on exporting an Excel file, using Internet Explorer (IE) 11, whose size is greater than 200 MB.

Error Messages

There has been an issue; please consult your system administrator


Steps to Reproduce

1. Create a List view, Summary view, or a Report definition to retrieve more than 40k records
2. Click Export to Excel button in IE 11 browser



Root Cause

An issue in the custom application code or rules


Resolution

Here’s the explanation for the reported behavior:

Limit the total number of records to 500000.

Note: The reported size of the file was 200 MB, but the number of records present in 200 MB is unknown as the number of columns varied. Hence, the total number of records was set to 500000, which is the prescribed limit.




Suggest Edit

Published September 27, 2017 - Updated October 8, 2020

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