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Support Article

Error initializing PRAppLoader

SA-11118

Summary



During a new installation of Pega 7.1.7, installation is reported as successful, however, the application is not up and running.

Error Messages



============ PegaRULES Bootstrap Configuration ============
Date: Mon Jun 01 13:19:42 PDT 2015
Java Version: Oracle Corporation 1.7.0_51
Configuration: {directory structure}/prbootstrap.properties
Pega-EngineCode:

(!) Unable to use given database configuration
(!) Unable to locate classes on filesystem
=============== End Bootstrap Configuration ===============


Listener refused the connection with the following error:

ORA-12514, TNS:listener does not currently know of service requested in connect descriptor

Steps to Reproduce



Perform a new installation of Pega 7.1.7.

Root Cause



The error, "ORA-12514, TNS:listener does not currently know of service requested in connect descriptor", refers to the content of the CONNECT_DATA string. Oracle is responding to the connection, but the SERVICE_NAME is not a valid service identifier.

Resolution



Restart of the Oracle listener to resolve this issue. 

Published June 24, 2015 - Updated October 8, 2020

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