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Support Article

Error KYC engine is not available



An error occurs in the Due Diligence step when creating a case. This occurs despite installing the Pega KYC application and including it in the application stack.

Error Messages

The Pega CLM application has been installed without Pega KYC application in its stack. Consequently the KYC engine is not available for Due Diligence subcase orchestration. Please proceed to click Submit in order to continue.

Steps to Reproduce

  1. Create a case.
  2. Proceed to the Due Diligence step.

Root Cause

An issue in the custom application code or rules.
The LicensedToUseKYC Dynamic System Setting (DSS) was not set to true.


As a local-change, set the LicensedToUseKYC DSS to true.

For more information refer to,

Published August 19, 2019 - Updated December 2, 2021

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