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ERROR level logging for soap failure responses



Recently migrated from PEGA 6.2SP1 to 7.1.6. Now the failure responses for soap service calls logged as ERROR level in PegaRules log.

Error Messages

(PEGA 6.2 ) :

2015-10-16 03:20:46,289 [read.pool t=009bdc68] [TABTHREAD3] [ your_App:01.01.01] (your_class.Action) INFO your_host| your_id - SOAP Service failed

( PEGA 7.1) :

2015-10-16 02:38:51,153 [ch Thread t=009b8840] [TABTHREAD2] [ your_app:01.01.01] ( internal.mgmt.Executable) ERROR your_host||Rule-Connect-SOAP.your_class.your_Activity-.your_Activity your_id - Exception SOAP service failed
at com.pegarules.generated.activity.ra_action_invokeaxis2_c7367a7b950d78597cad7f60b4e360bf.step15_circum0(
at com.pegarules.generated.activity.ra_action_invokeaxis2_c7367a7b950d78597cad7f60b4e360bf.perform(
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(………..
Caused by:
at com.pega.apache.axis2.util.Utils.getInboundFaultFromMessageContext(

Steps to Reproduce

  1. Use Connect-SOAP to call an external service that returns SOAP fault failure.

Root Cause

This issue was determined to be a product enhancement request as the current behavior is expected.


Perform the following local-change: Modify invokeAxis2 step # 15 code 

Throwable cause = e.getCause();

  if (cause != null && cause instanceof

    throw new ResourceUnavailableException("SOAP service failed", cause);


   throw new RemoteApplicationException("SOAP service failed", e);


and replace 
   throw new RemoteApplicationException("SOAP service failed", e);
   oLog.error("SOAP service failed", e);


Published January 31, 2016 - Updated October 8, 2020

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