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Support Article

ERROR in the logs - Failing message has sender ID of <email ad>

SA-9238

Summary



User is noticing the following Error messages in the Logs:

catalina.out:2015-03-31 01:02:10,688 [ PegaRULES-Batch-1] [ STANDARD]
[ ID of <[email protected]> and addressee of <o438073_dev,>.

2015-03-30 06:25:37,600 [ PegaRULES-Batch-4] [ STANDARD] [ ] [ ChaseFoo:06.08.03]
(pega_integrationengine_default) ERROR - Failing message has sender ID of <user's email address here>
and addressee of <o438073_dev,>.
2015-03-30 06:25:37,600 [ PegaRULES-Batch-4] [ STANDARD] [ ] [ ChaseFoo:06.08.03]
(pega_integrationengine_default) ERROR - Setting pyRecoverableError property to 1


Error Messages



catalina.out:2015-03-31 01:02:10,688 [ PegaRULES-Batch-1] [ STANDARD] [ ID of <[email protected]> and addressee of <o438073_dev,>.

Steps to Reproduce



Thess error messages were generated by the system daily and were shown in the logs.

Root Cause



The root cause of this problem is defect/misconfiguration in the operating environment. There was an email account with incorrect email address.

Resolution



Remove the test account that had the incorrect/invalid email address

Published January 31, 2016 - Updated October 8, 2020

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