Error Message disappearing on Contact Search screen
When performing a contact search, the "submit" button fails to advance the flow because there is an error on the page. User sees the error message flash briefly before it disappears.
Error flash "Please select at least one contact from the list"
Steps to Reproduce
- Create a Phone Interaction.
- Search with Account Number 1234.
- Click on submit without selecting a contact. The error message disappears within an instant, or might not appear at all.
The root cause of this problem is a defect in Pegasystems’ code/rules. There is a Rule CPMRefreshDialogScript which contains a function reloadCoachingTips() which places an Ajax call to run an Activity on the server. The success handler for the Ajax call then executes this:
This issue is resolved through the following local-change:
Replace the above line of code with this:
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