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Support Article

Error message displays in the Correct Amount field



When updating the amount and currency of the Correct Amount field of an existing case, an error message displays in the Correct Amount text box.

Error Messages


Steps to Reproduce

  1. Log in as the Investigator
  2. Create an Investigation case and navigate to the Step-by-step process.
  3. Select ‘Update’ from the Tools section.
  4. Navigate to the ‘Transaction Information’ tab and expand the Amounts & Dates section.
  5. Enter an amount in the ‘Correct amount’ field without the currency value
  6. Click Save.

Root Cause

A defect in Pegasystems’  code or rules.
Decimal value restriction did not work correctly in the Inquiry amount field for exceptional case creation.


Apply HFix-54935.

Published August 19, 2019 - Updated December 2, 2021

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