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Support Article

Error message displays on the log file




Error message displays on the log file. 

Error Messages There was a problem getting a list: code: 0 SQLState: HY008 Message: The query has timed out.
DatabaseException caused by prior exception: The query has timed out.
 | SQL Code: 0 | SQL State: HY008


Steps to Reproduce

  1. Open a section rule
  2. Click the Basic tab. 'No items' displays on the popup window

Root Cause

A defect or configuration issue in the operating environment. Dynamic System Setting (DSS) is not present.


Perform the following local-change:
  1. Use the below Dynamic System Setting (DSS)

    Purpose: reporting/useForceOrderHint 
    Ruleset: Pega-RULES 
    Value: true 
    for ac 

    ruleset: PEGA-RULES 
    value: true 

    Purpose: reporting/useMergeHintForRRquery 
    Ruleset: Pega-Reporting 
    Value: true

  2. Restart the node




Published May 1, 2019 - Updated December 2, 2021

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