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Support Article

Error messages cleared from UI but present in clipboard

SA-19323

Summary



Error messages are getting cleared from the UI even though they are present on the clipboard. There two scenarios is which this can occur .

Scenario 1:
Move from tab to another in tabbed layout with "refresh when active" enabled. 



Scenario 2:
Use botton to launch a new menu.


Error Messages


No Error Message


Steps to Reproduce



1) Impose validation on a field.
2) Hit on submit without filling a value.
3) Error message would be displayed on top of screen.
4) Click on any other tab within the portal and switch back to actual tab.
(OR)
Click on any UI element that launches a menu
6) Notice that the error messages are cleared on any of the above scenarios.


Root Cause



A defect in Pegasystems’ code or rules.  

Resolution



Apply HFix-25038 for scenario #1 and HFix-25632 for scenario #2.

 

Suggest Edit

Published February 9, 2016 - Updated October 8, 2020

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