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Support Article

Error occurs on clicking Submit button in change password screen



Error occurs on clicking the Submit button in the change password screen.

Error Messages

Failed to find instance @baseclass.pyChangePassword of type Rule-HTML-Section

Steps to Reproduce

  1. Log in to the application
  2. Navigate to Operator > Security > Check 'force change password in next log in'
  3. Log out
  4. Log in with the same user ID
  5. Enter details on the screen and click Submit

Root Cause

The pyChangePassword section is customized in the application RuleSet and there is a difference in the actions configured on Submit or ChangePassword buttons. At runtime, Pega searches for the pyChangePassword screen, however, is unable find it.


Perform the following local-change: 
  1. Open the settings of the Submit button
  2. Navigate to the Action tab
  3. Select 'reload current harness' instead of 'reload this section'


Published January 30, 2019 - Updated December 2, 2021

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