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Support Article

Error occurs on clicking the Submit button in the modal dialog



Error occurs on clicking the Submit button in the modal dialog.

Error Messages

Keys of Instance Value must be specified.

Steps to Reproduce

  1. Launch the Case Default portal
  2. Click any work object
  3. Click the Actions Menu
  4. Click any option which launches a modal dialog
  5. Click the Submit button

Root Cause

An issue in the custom application code or rules. The user called the flow action using a page to refer the flow action class to the Navigation rule. The flow action class is a child class. In the Clipboard, the child class is referred to pyWorkPage. The error occurs due to referring an incorrect page.


Perform the following local-change: 

  1. Navigate to the action which loads the flow action
  2. Change the page to pyWorkPage instead of the new created page


Published December 2, 2021

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