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Support Article

Error occurs on launching document Editor

SA-98548

Summary



Word Merge operations fail  with Compile error.


Error Messages



Compile error in hidden module:  GeneralUtil.
This error commonly occurs when code is incompatible with the version, platform, 
or architecture of this application.  Click "Help" for information on how to correct this error.





Steps to Reproduce



Peform Word Merge.


Root Cause



A defect or configuration issue in the operating environment.
Microsoft Office was a 64-bit installation.



Resolution



Make the following change to the operating environment:

Reinstall Microsoft Office 32-bit.

Published May 30, 2020 - Updated October 8, 2020

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