Support Article
Error occurs on launching document Editor
SA-98548
Summary
Word Merge operations fail with Compile error.
Error Messages
Compile error in hidden module: GeneralUtil.
This error commonly occurs when code is incompatible with the version, platform,
or architecture of this application. Click "Help" for information on how to correct this error.
Steps to Reproduce
Peform Word Merge.
Root Cause
A defect or configuration issue in the operating environment.
Microsoft Office was a 64-bit installation.
Resolution
Make the following change to the operating environment:
Reinstall Microsoft Office 32-bit.
Published May 30, 2020 - Updated October 8, 2020
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