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Support Article

Error occurs on launching document Editor



Word Merge operations fail  with Compile error.

Error Messages

Compile error in hidden module:  GeneralUtil.
This error commonly occurs when code is incompatible with the version, platform, 
or architecture of this application.  Click "Help" for information on how to correct this error.

Steps to Reproduce

Peform Word Merge.

Root Cause

A defect or configuration issue in the operating environment.
Microsoft Office was a 64-bit installation.


Make the following change to the operating environment:

Reinstall Microsoft Office 32-bit.

Published May 30, 2020 - Updated October 8, 2020

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