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Support Article

Error occurs in the log file while case processing post upgrade



Error occurs in the log file while case processing post upgrade.

Error Messages

Obfuscated URL tampering - unable to derive cleartext data

Steps to Reproduce


Root Cause

A software use or operation error.


Perform the following local-change:

Edit the prconfig.xml file to add the following settings:
  • <env name="initialization/urlencryption" value="true" />
  • <env name="Authentication/RedirectGuests" value="false"/>
  • <env name="initialization/submitobfuscatedurl" value="required" />  

Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

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