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Support Article

Error occurs on opening case created using file Upload process

SA-84216

Summary



Error occurs on opening a case created using the file Upload process.

The Production level is set is 5.



Error Messages



No Flow name specified to start the processing


Steps to Reproduce

  1. Create a case using the file Upload process.
  2. Open the case.


Root Cause



A software use or operation error

One of the flows is in the Draft mode. Hence, the flow is not fetched in the Production environment.
Flows with Draft mode enabled do not execute in a Production environment and display a Guardrail warning.


Resolution



Perform the following local-change:

Disable the Draft mode (before releasing the application) to resolve the Guardrail warning.

Published December 2, 2021

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