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Support Article

Error occurs on posting a message on Pega Pulse

SA-54497

Summary



Error occurs on posting a message on Pega Pulse.


Error Messages



[l-threads-826002960)] [ STANDARD] [ ] [ :9.0] ( Send.Data_Corr_Email.Action) ERROR - Data-Corr-Email that failed to send has pzInsKey of : DATA-CORR-EMAIL - -WORK -1!20180119T112518.437 GMT


Steps to Reproduce

  1. Create a case with a minimum of one assignment
  2. Run the case. Ensure that two operators follow the case instance
  3. Log in with one operator
  4. Post a message in Pega Pulse


Root Cause



A defect in Pegasystems’ code or rules . When a user posts a message in Pega Pulse, the application sends the message to the follower users through email. While sending the email, the application logs the error message in the log file due to incorrect email 'To' list.


Resolution



Apply HFix-42746.


Published April 10, 2018 - Updated October 8, 2020

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