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Support Article

Error occurs on running activity in online case for offline user



Error occurs when accessing an online case in the offline mode and calling an activity. This occurs even while online.

Error Messages

Configuration for Ajax request to call pzRunActionWrapper activity is not supported in offline.

Steps to Reproduce

  1. Configure an Offline user.
  2. Access an online case.

Root Cause

The harness launch action was configured incorrectly.


Perform the following local-change:

While launching the Harness, from the Menu, check the 'Always display Harness from the Server (Only applicable for offline applications)' to configure the harness launch action.


Published October 5, 2018 - Updated December 2, 2021

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