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Support Article

Error occurs on switching portals and performing browser refresh



Error occurs when switching from the Supervisor portal to the Call Center Reporting (CCR) Interaction portal and performing a browser refresh.

Error Messages

Status fail Message: There has been an issue; please consult your system administrator

Steps to Reproduce

  1. Log in to the application.
  2. Open the Supervisor portal.
  3. Switch the portal to the CCR Interaction portal.
  4. Click browser refresh.

Root Cause

Random numbers are appended to the ShowDesktop activity that is invoked while switching portals.


Apply HFix-48237.


Published January 30, 2019 - Updated December 2, 2021

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