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Support Article

Error occurs when a locking ruleset version in Chrome



Error occurs when locking a ruleset version in the Chrome browser.

Error Messages

user does not exist or is not a valid entry for this ruleset and its prerequisites

Steps to Reproduce

  1. Log in to the Pega application using Chrome browser.
  2. Open any ruleset.
  3. Lock any unlocked ruleset version.

Root Cause

A third-party product issue.


Perform either of the following local-changes: 
  • Use a browser other than Chrome.
  • Downgrade the Chrome browser since the issue occurs after the Chrome browser is updated to the latest build Version 73.0.3683.86 (Official Build) (64-bit).
  • Do not autosave the username and password when using the Chrome browser or use the Incognito mode.

Published August 15, 2019 - Updated December 2, 2021

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