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Support Article

Error occurs while opening an attachment in IE 11

SA-11317

Summary



After attaching a file for example PDF in a pop up window, an error is observed when user tries to open the file. It is also noticed that after closing the popped up error message window and reopening the attached file, it works fine. This issue occurs for IE 11 browser only.

Error Messages



FUAInstance-NullMyStepPage

Steps to Reproduce



1. Click on attach file button and attach the file.
2. Open the already attached file and observe.


Root Cause



The root cause of this problem is the user has a file path control where on uploading a file, 'pega' undefined error is thrown.

Resolution



This issue is resolved through the following local-change: 

Refresh the harness as soon as the file is uploaded.

Published July 20, 2015 - Updated October 8, 2020

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