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Support Article

Error-Open Authoring control failed to load.



Using PRPC 7 and IE 8, after creating a portal where users can click and view the email attachments to the work objects, users are getting active x control errors when trying to view an email.

Error Messages

Error-Open Authoring control failed to load.

Steps to Reproduce

Try opening the email attached to work object in PRPC 7

Root Cause

The root cause of this problem is a browser compatibility issue.


This issue is resolved through the following local change: Emulating IE8 with compatibility mode on
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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