Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Error-Open Authoring control failed to load.

SA-833

Summary



Using PRPC 7 and IE 8, after creating a portal where users can click and view the email attachments to the work objects, users are getting active x control errors when trying to view an email.

Error Messages



Error-Open Authoring control failed to load.


Steps to Reproduce



Try opening the email attached to work object in PRPC 7


Root Cause



The root cause of this problem is a browser compatibility issue.


Resolution



This issue is resolved through the following local change: Emulating IE8 with compatibility mode on
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us