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Support Article

Error - Open Authoring control failed to load

SA-11053

Summary



An error occurs when user with Internet Explorer 10, running in Standards mode, attempts to open an email attachment from a work item in Pega Care Management for Healthcare framework v7.11.

Error Messages



Error - Open Authoring control failed to load.

Steps to Reproduce



1. Log in to Pega 7.1.7 application with IE10 running in Standards mode.
2. Open a work item.
3. Open an email attachment to observe the error.


Root Cause



The root cause of this problem is a defect in Pegasystems’ HTML rule Data-Corr-Email.Show. This rule is final in the core Pega ruleset Pega-EndUserUI, but is overridden and made available in the framework ruleset PegaClinical.

The cause of the issue is usage of <SPAN> element nested in the <OBJECT> element that loads ActiveX controls to detect failure to load. Under IE10 and IE11 in Standards mode, this approach fails.

The core version was fixed in an earlier release, but the Pega framework override was not fixed. 


Resolution



This issue is resolved by HFix-22528.
Suggest Edit

Published June 23, 2015 - Updated October 8, 2020

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