Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Error - Open Authoring control failed to load



An error occurs when user with Internet Explorer 10, running in Standards mode, attempts to open an email attachment from a work item in Pega Care Management for Healthcare framework v7.11.

Error Messages

Error - Open Authoring control failed to load.

Steps to Reproduce

1. Log in to Pega 7.1.7 application with IE10 running in Standards mode.
2. Open a work item.
3. Open an email attachment to observe the error.

Root Cause

The root cause of this problem is a defect in Pegasystems’ HTML rule Data-Corr-Email.Show. This rule is final in the core Pega ruleset Pega-EndUserUI, but is overridden and made available in the framework ruleset PegaClinical.

The cause of the issue is usage of <SPAN> element nested in the <OBJECT> element that loads ActiveX controls to detect failure to load. Under IE10 and IE11 in Standards mode, this approach fails.

The core version was fixed in an earlier release, but the Pega framework override was not fixed. 


This issue is resolved by HFix-22528.
Suggest Edit

Published June 23, 2015 - Updated October 8, 2020

Did you find this content helpful? Yes No

100% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us