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Support Article

Error in Opening External Assignments

SA-31493

Summary



When using out of the box rules to open an external assignment, after opening the assignment, customized rules in a branch ruleset are not seen despite those branch rules being coupled to the application linked to the access group of the external user. 

Error Messages



Not Applicable

Steps to Reproduce

  1. Use out of the box rules to open an external assignment.
  2. Observe, when clicking the link in the e-mail the resulting form does not show customized rules in a branch ruleset despite those branch rules being coupled to the application linked to the access group of the external user. 


Root Cause



An issue in the custom application code or rules. The rules in question are actually present which was confirmed via tracing and HTML text inspection. The issue was coupled the browser requestor portal associated skin file.

Resolution



Perform the following local-change:

Modify the browser requestor associated portal to use the desired skin of interest. In the following example one would modify the "User Interface" area for other skin.


 
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Published January 21, 2017 - Updated October 8, 2020

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