Support Article
Error on performing any action after resetting the password
SA-95850
Summary
Error while performing any action after resetting the password using the Forgot password feature in a Two-factor factor authentication.
Error Messages
Error: 'There has been an issue; Please consult your system administrator'
Steps to Reproduce
- Click Forgot password
- Reset the password
- Log in with the new password
- Perform any action. For example, open the Tracer or switch application
Root Cause
A defect in Pegasystems’ code or rules.
After using the Forgot password feature, the old requestor was not cleaned up. Hence, any requestor-level pages that were created in the earlier process were retained.
Resolution
Apply HFix-58477.
Published January 10, 2020 - Updated December 2, 2021
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