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Support Article

Error in ProcessWSRequest SOAP service



After upgrading to Pega Marketing 8.5 application, the ProcessWSRequest SOAP service experiences errors.


Error Messages

Failed to create OfferBuilder - Subject Dictionary was invalid: Class Name is required for all context classes


Steps to Reproduce

  1. Upgrade to Pega Marketing 8.5 application.
  2. Execute ProcessWSRequest SOAP service.



Root Cause

A defect in Pegasystems’ code or rules.
The issue occurs while processing the Offer rule because the PegaMKT_Data_Customer page is missing the ClassName property. The class definition 
PegaNBAFS-Int-OBInteraction-ServicesService is missing in Pega Marketing 8.5 because the class instances are migrated to PegamarketingFS ruleset. These class instances are skipped because they are considered as data instances unless manually selected. 



Apply HFix-68955. BUG-631977 is raised for the issue. It is scheduled to be resolved in a future release.

Published December 2, 2021

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