Support Article

Error on running newly created segment



An error occurred when a newly designed segment was run.

Error Messages

The segment has failed execution in the background due to the following error(s):
Error column <ColumnName> does not exist

Steps to Reproduce

  1. Launch Pega Marketing portal.
  2. Navigate to Audiences in left panel.
  3. Click Create present on Audiences landing page. Create Segment screen should open.
  4. Give description, select issue as Sales and group as Auto, and click Create and Open.
  5. Click Save, and click Run.

Root Cause

The following issues were faced in Pega Marketing 7.21 on Pega 7.2.1 on a Postgres environment:
  • Non-CustomerID column was not supported in Segments in Pega Marketing 7.21.
  • Pega 7.2.1 changes in reporting caused issues with Segment execution.


Apply HFix-28512.
Note: This hotfix is dependent on HFix-28466.

Published August 1, 2016 - Updated August 23, 2017

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