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Support Article

Error on screen despite entering values for mandatory fields



CaseHeader Information section is used in all the case types and a field is set to 'Required-always'. On executing the case, error messages displays to correct all fields including the mandatory fields.

Error Messages

Correct all fields before submitting the form

Steps to Reproduce


Root Cause

A software use or operation error.


Perform the following local-change:

Uncheck the Run Visibility condition on the client.

The elements are loaded in to the Document Object Model (DOM) if the Run Visibility condition is selected. Since there are other elements with the same name which are a blank and the DOM contains them, the DOM is retrieved and the error displays.

Published December 18, 2019 - Updated December 2, 2021

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