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Support Article

Error on screen when 'Assigned To' link is clicked

SA-34468

Summary



In CLM, review harness will be having an "Assigned To" link, which shows the details of an operator.

Clicking the link, an error occurs : "There has been an issue, please consult your administrator"


Error Messages



The reference D_NavigationSummary.pxResults(1).pxProcesses() is not valid.


Steps to Reproduce

  1. Create CLM case.
  2. Open the case in review mode.
  3. Click on "User Name" in 'Assigned To' column.


Root Cause



Activity "Code-Pega-List.CalculateNavigationProgress" has been customized and becuase of which the code is breaking.

Resolution



The OOTB code in CalculateNavigationProcess activity has been removed completely. Suggested user to add your customization on the top of existing OOTB code, so that the base functionality is unaffected.

Published March 10, 2017 - Updated October 8, 2020

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