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Support Article

Error in SetupSettingsXML when using Word Merge feature

SA-10434

Summary



When using the Word Merge feature, an "Error in SetupSettingsXML" popup error is displayed.




Error Messages



Error in SetupSettingsXML: Unable to get property 'text' of undefined or null reference

Steps to Reproduce



Use Word Merge functionality to observe the error.

Root Cause



This error is thrown from the SetupSettingsXML() function because the selectSingleNode() API does not work as expected. 
The reason why the API does not work is because of the use of XML island (oSettingXML) which is not supported in IE10 onwards.

Pega introduced a new approach for Word Merge that makes use of Silverlight technology as opposed to the use of ActiveX and this works cross-browser. This new approach is available starting Pega 7.1.3.


Resolution



If you have customized the "WordMerge" section rule in releases prior to Pega 7 and brought it over into Pega 7, then the recommendation is to refactor your custom code to make use of the SilverLight approach for document generation. 

Published June 12, 2015 - Updated October 8, 2020

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