Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Error in SetupSettingsXML when using Word Merge feature



When using the Word Merge feature, an "Error in SetupSettingsXML" popup error is displayed.

Error Messages

Error in SetupSettingsXML: Unable to get property 'text' of undefined or null reference

Steps to Reproduce

Use Word Merge functionality to observe the error.

Root Cause

This error is thrown from the SetupSettingsXML() function because the selectSingleNode() API does not work as expected. 
The reason why the API does not work is because of the use of XML island (oSettingXML) which is not supported in IE10 onwards.

Pega introduced a new approach for Word Merge that makes use of Silverlight technology as opposed to the use of ActiveX and this works cross-browser. This new approach is available starting Pega 7.1.3.


If you have customized the "WordMerge" section rule in releases prior to Pega 7 and brought it over into Pega 7, then the recommendation is to refactor your custom code to make use of the SilverLight approach for document generation. 

Published June 12, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us