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Support Article

Error: Shortcut already exists when copying report



When using the Gear Icon > Copy feature from the list of reports causes an error.

Error Messages

This report shortcut already exists in this category. Please select a different category.

Steps to Reproduce

  1. Launch the CaseManager portal.
  2. Choose Reports from left sidebar.
  3. Choose a specific category of reports.
  4. Use the gear icon in the Reports list for a report > Copy.
  5. In the modal popup, provide a new title, then submit.
  6. Observe the validation fails with ERROR in Category Name.

Root Cause

This issue was determined to be a product enhancement request.
The design of the report category copy is only to copy the shortcut for the report. It does not create a new copy of a report.

Only one shortcut can exist to the underlying report in any report category group.


An enhancement request, FDBK-23578 has been entered to clarify the UI to better reflect the design.
If a copy of a report is needed, open the report and perform a Save As to a new report name.

See SA-14691 for a way to customize the copy in this menu.

Published January 12, 2018 - Updated October 8, 2020

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