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Support Article

Error Tracking Landing Page is not completed

SA-21256

Summary



The landing page, like DesignerStudio, Integration, Email, and Outbound Email, error tracking does not display results when emails fail. The SQL was extracted and attempted Explain Plan.

SELECT PC0.PYTOSTRING AS pyToString
, PC0.PYSUBJECT AS pySubject
, PC0.ERRORCODE AS ErrorCode
, PC0.PXCREATEDATETIME AS pxCreateDateTime
, PC0.ISMESSAGESELECTED AS IsMessageSelected
, PC0.PZINSKEY AS pzInsKey
FROM PEGADATA.PR_DATA_CORR_EMAIL PC0
WHERE ( PC0.STATUS = 'Failed' )
AND PC0.pxObjClass = 'Data-Corr-Email'
ORDER BY 4 DESC;

It does a Table Access (Full) at a cost of 11586 for 92 rows. Pega Marketing 7.13 was used on Pega 7.1.9. Database operation took more than the threshold of 500 ms, 30,899 ms.


Error Messages



Not Applicable

Steps to Reproduce



View the landing page, and review the alert log. Or run the report definition Data-Corr-Email - FailedEmailRecords.

Root Cause



A defect or configuration issue in the operating environment.

Resolution



Run update statistics on the table. Database tuning is a system or database administrator's task.

Published August 23, 2017 - Updated December 2, 2021

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