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Support Article

Error trying to call a webservice protected by mutual ssl



Attempting to invoke a webservice with mutually-authenticated SSL does not work.

​Single-sided SSL is functioning after allowing trust managers.

Error Messages

handshake_failure - see logs

Steps to Reproduce

Make webservice call to service protected by mutual ssl.

Root Cause

There are some known issue in Pega hosted on websphere application server.

Pega doesn't pick up the certificates and keypair configured at the Websphere Cell/node level.


Create a security profile with keystore and truststore in the Pega SOAP connector level. This resolves the issue.

Published March 17, 2017 - Updated October 8, 2020

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