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Support Article

Error using Google address API on Customer Service



When using Customer Service 7.1.4 on Pega 7.1.9, the Google API to translate address to coordinates is fails.

Error Messages

Not Applicable

Steps to Reproduce

1. Run Lost/Stolen Card flow in Customer Service.
2. Pick the "Branch Pickup" option and enter the current location. The next screen should display three addresses, but instead displays "XXX".


Root Cause

The GeoCode Connect-REST was designed to take either an address or a latitude-longitude, and convert the one passed in to the other. This worked in Pega 7.1.8 but not in Pega 7.1.9.


Apply HFix-24232.

For Pega 7.1.9, the Connect-REST has been changed to two separate rules, one for each conversion.

Published January 31, 2016 - Updated October 8, 2020

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