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Support Article

Error when creating a new ruleset version

SA-14712

Summary



Users recieve an error when creating a new ruleset version. 


Error Messages



pyComponentInterfaceClass: [email protected]_company.com doesn't exist or is not a valid entry for this ruleset and its prerequisites.


Steps to Reproduce



1. Go to http://my_server/prweb/PRServlet/WmhSmvRrQ7oJFo1eZ9n2sSZ11BOrUjmLenJCrmZ7DPg%5B*/!STANDARD?
2. Login using OPID: [email protected]_company.com PWD: password
3. Go to PAFW ruleset, click plus button to add new
4. Click save


Root Cause



A defect in Pegasystems’ code or rules specific to the Chrome browser.

Resolution



This issue is scheduled to be resolved in release 7.1.10.

Perform one of the following local-changes:

Clear cookies
Use "Incognito" mode
Use IE 11 or Firefox
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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