Support Article

Error when CSR replies to a Facebook post

SA-46584

Summary



Error occurs when a Customer Service Representative (CSR) replies to a Facebook post.


Error Messages



On screen:

Something went wrong. Please contact your administrator.(Facebook error"(#1705) There was an error posting to this wall)

Ajax:

Message
(#1705) There was an error posting to this wall
Code
[1705]
Type
OAuthException



Steps to Reproduce



Usecase 1: Open the portal and reply to the user post.

Usecase 2:

  1. Open the portal.
  2. Open a case with a post sent by the user.
  3. Reply to the post.
  4. Reply to the post multiple times.


Root Cause



This behavior is as per Pega product design.


Resolution



Apply HFix-38858.


Published November 3, 2017 — Updated December 20, 2017

Have a question? Get answers now.

Visit the Pega Support Community to ask questions, engage in discussions, and help others.