Support Article
Error when CSR replies to a Facebook post
SA-46584
Summary
Error occurs when a Customer Service Representative (CSR) replies to a Facebook post.
Error Messages
On screen:
Something went wrong. Please contact your administrator.(Facebook error"(#1705) There was an error posting to this wall)
Ajax:
Message
(#1705) There was an error posting to this wall
Code
[1705]
Type
OAuthException
Steps to Reproduce
Usecase 1: Open the portal and reply to the user post.
Usecase 2:
- Open the portal.
- Open a case with a post sent by the user.
- Reply to the post.
- Reply to the post multiple times.
Root Cause
This behavior is as per Pega product design.
Resolution
Apply HFix-38858.
Tags:
Published December 20, 2017 - Updated December 2, 2021
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