Error when CSR replies to a Facebook post
SummaryError occurs when a Customer Service Representative (CSR) replies to a Facebook post.
Error MessagesOn screen:Something went wrong. Please contact your administrator.(Facebook error"(#1705) There was an error posting to this wall)Ajax:Message
(#1705) There was an error posting to this wall
Steps to ReproduceUsecase 1:
Open the portal and reply to the user post.
- Open the portal.
- Open a case with a post sent by the user.
- Reply to the post.
- Reply to the post multiple times.
Root CauseThis behavior is as per Pega product design.
Published November 3, 2017 - Updated December 19, 2017