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Support Article

Error when entering a message in the Case Mgr portal in Pega 7



User is currently undergoing an exercise to upgrade a number of applications developed on PRPC 6.2 SP2 to Pega 7.1.7.

The error occurs on the default Case Manager portal after the upgrade. When entering a message on the new Message tab and clicking the Share button, an error will be displayed in the pop-up window. Please see screenshot attached.

Although the message is subsequently updated to the database, the Message tab does not auto-refresh to show the new message entry.

Error Messages

The page or property D_MessageList.pxResults(1).pxResults(1).pxPages(OP).pxObjClass is un modifiable.
Calling method: Details: property is reserved

Steps to Reproduce

1. On the default Case manager portal, enter a new message in the Message tab and click Share.
2. An error message will be displayed in a pop-up window

Root Cause

The root cause for this issue is with the new Pulse feature in the pyWorkRelatedDetails under work-cover in Pega-EndUserUI:07-10-01.


This issue is resolved by the user through the following local change:

User have replaced the pyWorkRelatedDetails with the old pyWorkNotes to resolve the problem. 
The business user accepted this fix as this is the same as Add Notes in Pega 6.2.

Published January 31, 2016 - Updated October 8, 2020

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