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Support Article

Error when node is placed on quiesce and unable to process case



Error when node is placed on quiesce and unable to process case. The error displays for the users already logged in the node.

Error Messages

Too many identical requests in quiesce mode. Please see your system administrator.

Steps to Reproduce

  1. Log in to the application
  2. Create a Dynamic System Setting (DSS), prconfig/session/ha/quiesce/strategy/default
  3. Set the DSS value as slowDrain from the System Management Application (SMA)
  4. Put one node on quiesceExisting users get the error

Root Cause

Session Affinity is not configured.


Perform the following local-change:

Configure the session Affinity as per the High Availability document and provide values for the below DSS settings:


The values are mentioned in


Published July 23, 2018 - Updated October 8, 2020

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