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Support Article

Error when opening a Word document



Error message displays while opening a Word document from PRPC.

Error Messages

Failed to re-attach server session, -2147012867, A connection with server could not be established.

Steps to Reproduce

Configure a button to open the Word document.

Root Cause

A defect or configuration issue in the operating environment.

User's environment may be covered with TLS v-2. The normal macro supports till TLSV1. Microsoft limits this with Windows 7 and TLS v-1.1 and above. Therefore, the registry settings must be updated and the Microsoft Easy Fix tool installed to eradicate this scenario.


Perform the following local-change: 1. Download the following tool and install it on the user machine from the below location (restart the user system once this is installed to test the scenario).


Refer to:

2. Change the registry value from the below path,

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Client

To disable the protocol, change the DWORD value to 0.

Published March 20, 2018 - Updated October 8, 2020

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