Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Error when opening a Word document

SA-49893

Summary



Error message displays while opening a Word document from PRPC.


Error Messages



Failed to re-attach server session, -2147012867, A connection with server could not be established.


Steps to Reproduce



Configure a button to open the Word document.


Root Cause



A defect or configuration issue in the operating environment.

User's environment may be covered with TLS v-2. The normal macro supports till TLSV1. Microsoft limits this with Windows 7 and TLS v-1.1 and above. Therefore, the registry settings must be updated and the Microsoft Easy Fix tool installed to eradicate this scenario.



Resolution



Perform the following local-change: 1. Download the following tool and install it on the user machine from the below location (restart the user system once this is installed to test the scenario).

MicrosoftEasyFix51044.msi

Refer to: https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1.1-and-tls-1.2-as-a-default-secure-protocols-in-winhttp-in-windows

2. Change the registry value from the below path,

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\SSL 2.0\Client

To disable the protocol, change the DWORD value to 0.



Published March 20, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us