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Support Article

Error when using Save As or when creating new application rule

SA-49476

Summary



Error occurs when using Save As or when creating a new application rule.


Error Messages



Class Key validation failed for class: Rule-Obj-FieldValue, class key value: Rule-Application/pyProjectMethodology/Scrum, reason: Instance not found


Steps to Reproduce

  1. Open an existing application rule
  2. Perform Save As or create a new application rule


Root Cause



An issue in the custom application code or rules. Conclusion cache is missing the cass rule.


Resolution


Perform the following local-change:
  1. Remove the value for 'env name="conclusioncache/fieldvalue/pruneatage" value="7200000" /> in the prconfig file or DSS in Designer studio
  2. Restart the server
  3. Ensure this setting is same in prconfig file in and in the below environment :
    <env name="initialization/settingsource" value="merged" />
  4. Revalidate your application by navigating to Designer Studio > Application > Tools > Validation
  5. Save the rule


Published February 20, 2018 - Updated October 8, 2020

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