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Support Article

Error when you click Assignment button on iPad



On some iOS devices such as Fourth Generation retina display iPad, Pega 7 is unable to open any assignment from a workbasket.

Error Messages

"Empty Assignment Key"

Steps to Reproduce

Use an iPad and log into Case Manager 7 portal.
Attempt to open any assignment from the workbasket list.

Root Cause

The root cause of this problem compatibility issue with certain iOS devices and Pega 7.


This issue is scheduled to be resolved in Pega 7.1.8

Published January 31, 2016 - Updated October 8, 2020

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