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Support Article

Error while connecting to ADFS



Error when hitting the SSO URL with Pega 7.2.2.

Error Messages

<date> [<Thread ID>] [ STANDARD] [ ] [MktFw:01.01.01] ( internal.util.PRSAMLv2Utils) ERROR <HostName> - Caught Exception while processing SAML2 Authentication response No attribute statements found in the SAML Response,Unable to deduce an operator record for further processing

Steps to Reproduce

Not Applicable

Root Cause

A defect or configuration issue in the operating environment.

There is no attribute statement in the assertion sent back by Identity provider.

PRPC as a service provider needs to identify and initialize the operator after it is authenticated, so user needs at least one Attributestatement per response.


Make the following change to the operating environment:

Use Identity provider to pass response with “<saml:AttributeStatement>" (example pasted below)

<saml:Attribute Name="mail" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:basic">
<saml:AttributeValue xsi:type="xs:string"> email_address </saml:AttributeValue>

Published May 15, 2017 - Updated October 8, 2020

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