Support Article
Error while installing CFF 7.17
SA-33425
Summary
While trying to install Communication Foundation Framework (CFF) 7.17, encountered the errors below.
Error Messages
RULE-HTML-SECTION PEGACOMM- CUSTOMERBASICCONTACTINFO #20150210T065719.654 GMT Save Failed: Database-General Cannot write property CustomerType to a decimal column--its value, "Company", is not a decimal Import
RULE-HTML-SECTION PEGACOMM- CUSTOMERPROFILEWORKHEADER #20150210T065723.931 GMT Save Failed: Database-General Cannot write property CustomerType to a decimal column--its value, "Company", is not a decimal
Steps to Reproduce
Import CFF_ApplicationBundle.jar file.
Root Cause
Customer instance already contains Client Lifecycle Managemen(CLMFS) and Know Your Customers (KYC) installed.
Designer studio search with "CustomerType" results in multiple properties.
Resolution
CustomerType property is present in both CLMFS (type: Integer) and CFF (type: Text) which is causing the conflict.
Multiple different apps on the same instance is causing the issue, this is not recommended, as different frameworks might have same property name mapped to different datatype.
User is suggested to have separate instance for CFF and follow the CFF installation guide and import the CFF jar on Pega 7.
https://pdn.pega.com/documents/communications-industry-foundation-717-installation-guide
Published February 22, 2017 - Updated October 8, 2020
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