Support Article

Error while invoking SOAP Connector

SA-32555

Summary



The user is on Pega 7.1.7 and can not evoke the SOAP connector:


Error Messages



com.pega.apache.axiom.om.OMException: com.ctc.wstx.exc.WstxEOFException: Unexpected EOF in prolog
at javax.xml.stream.SerializableLocation@63b063b0


Steps to Reproduce



Invoke of the SOAP connector.


Root Cause



A defect or configuration issue in the operating environment. According to tcpmon the SOAP service was sporadically returning "Internal Server Error" message with error code 500.

Resolution



Contact the team owning SOAP service and the network infrastructure team on this issue.

Published January 17, 2017 - Updated January 27, 2017

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