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Support Article

Error while opening history of work object

SA-2325

Summary



User gets conclusion cache error while opening the work object history.

Error Messages



Status fail:

Message caught Database Exception while trying to open conclusion FieldValue!SALES: code: -302 SQLState: 22001 Message: DB2 SQL Error: SQLCODE=-302, SQLSTATE=22001, SQLERRMC=null, DRIVER=3.57.110

Steps to Reproduce



1. Add one history record for work object with long text. That is ‘pymessagekey’ field should have the large text value.
2. Try to open the work-object history.

Root Cause



When 'pymeassagekey' value is long, sqlstate "22001" was thrown. PRPC float an exception for this error while retrieving work object history which is causing the reported issue.

Resolution



Changes were made in PRPC v5.3 code for catching up the errors. If error is for sqlstate “22001” then it will return null instead of floating the exception and also log a warning message in log file instead of an error message. These code changes are provided in ‘HFIX-10141’. Installing ‘HFIX-10141’ addresses the reported issue.
Suggest Edit

Published January 31, 2016 - Updated December 2, 2021

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