Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Error while re-logging into eService Application



User application has been upgraded from Pega 7.1 to 7.2.2. which uses ,LDAP Authentication for eService application.

Post upgrade system is throwing below error.

Error Messages

Active Status Good message is displayed and no exception is found in trace

Steps to Reproduce

1. Create a New Account in eService application.
2. Login with newly created account.
3. Logout from the application, it navigates to Login Screen.
4. Re-login with the same credentials. Active Status Error is displayed.

Root Cause

User has customized logOff link and has action sets 'Reload Section' and Refresh Section.


User is suggested to use 'logoff' action set on click of logoff button which resolves the issue.

Published May 16, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us