Support Article

Error while re-logging into eService Application



User application has been upgraded from Pega 7.1 to 7.2.2. which uses ,LDAP Authentication for eService application.

Post upgrade system is throwing below error.

Error Messages

Active Status Good message is displayed and no exception is found in trace

Steps to Reproduce

1. Create a New Account in eService application.
2. Login with newly created account.
3. Logout from the application, it navigates to Login Screen.
4. Re-login with the same credentials. Active Status Error is displayed.

Root Cause

User has customized logOff link and has action sets 'Reload Section' and Refresh Section.


User is suggested to use 'logoff' action set on click of logoff button which resolves the issue.

Published April 18, 2017 - Updated May 16, 2017

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