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Support Article

Error while resolving a payment case

SA-11719

Summary



In a scenario there is a case B which is child of case A and when the case B is resolved it throws error. The issue comes up when the  flow is processed through the developer portal.

Error Messages



A processing error has occurred
Object key PEGAWAR-CL-WORK PM-198
Error Message <%= StringUtils.decodeCrossOSString(Param.pyErrorMessage); %>
Stack Trace


Steps to Reproduce



1.Create claim case which is the main case.
2.Provide all the details in all the screens and clik Submit.
3.Once the main case is submitted,It creates siubcase.
4.Complete all the steps in subcase and click Submit to go back to main case. It throws error here.


Resolution



This issue is resolved by HFix-22798.

Published July 30, 2015 - Updated October 8, 2020

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