Summary

Errors occur on opening a case on the Search portal.

Error Messages

Unable to load data page D_Interaction. Required parameters : InteractionId. cannot be blank

Steps to Reproduce

1. Perform a search for S-case on the Search portal
2. Open the required case

Root Cause

An issue with the IsCallInTransferMode When rule in the PegaAppCA ruleset. The parameters for  D_Interaction are incorrectly referenced.

Resolution

Perform the following local-change:

Add an extra logic to the out-of-the-box IsCallInTransferMode When rule. The condition is as follows:

CTICall.pyAppInteractionID has a value