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Errors occur on opening a case on the Search portal



Errors occur on opening a case on the Search portal.


Error Messages

Unable to load data page D_Interaction. Required parameters : InteractionId. cannot be blank


Steps to Reproduce

  1. Perform a search for S-case on the Search portal
  2. Open the required case


Root Cause

An issue with the IsCallInTransferMode When rule in the PegaAppCA ruleset. The parameters for  D_Interaction are incorrectly referenced.



Perform the following local-change:

Add an extra logic to the out-of-the-box IsCallInTransferMode When rule. The condition is as follows:

CTICall.pyAppInteractionID has a value

Published December 2, 2021

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