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Support Article

Errors occur sporadically on click of Next button in a section

SA-60485

Summary



On click of Next button in a section, transaction ID mismatch errors occur sporadically.


Error Messages



ERROR: posted transaction id 'xxxxxx' for frame 'pyWorkPage' DOES NOT match record 'xxxxxxxx'


Steps to Reproduce



Click the Next button to submit a screen.


Root Cause



An issue in the custom application code or rules. An explicit commit in a custom activity changed the transaction ID.


Resolution

Perform the following local-change:

For work object and assignment data, allow normal flow processing to handle saves and commits. For other data, if there is an explicit need to save and commit the data outside of flow processing, use an Obj-Save with write-now to prevent the transaction ID from changing.



 

Published July 26, 2018 - Updated October 8, 2020

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