Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Errors occur when an agent and a user process an assignment



Errors occur when an agent and a user or a system process an assignment simultaneously.

Error Messages

Tracer error
The flow this assignment corresponds to has been removed.

Screen error
Assignment already completed

Steps to Reproduce

  1. Configure a process with a Service Level Agreement (SLA)
  2. Process the assignment at the same time when the agent is processing it

Root Cause

A defect in Pegasystems’ code or rules. In case of success indicator -28 in the establish context activity, an assignment is marked as problem assignment though the assignment is processed, which is incorrect. 


This issue is addressed in the Pega 8.3.3 patch release.


Published April 17, 2020 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us